Exchange Policy
1.Without prejudice to the agreed and statutory warranty provisions, the consumer has the right to exchange the product provided by the store within seven days from the date of receiving the product. After this period, the product cannot be exchanged.
2.To exchange the product, it must be in perfect condition and unused, and the consumer must not have benefited from it. The store has the right to inspect the product before exchange to verify its condition.
•The consumer is responsible for paying the shipping cost for exchanges.
•For international exchanges, the consumer bears the full shipping costs and is responsible for delivering the product to the shipping company.
•In the case of defects or errors, the consumer will be compensated.
Exchanges are not allowed in the following cases:
1.If the product was custom-made at the consumer’s request or according to specifications defined by the consumer, unless it has defects or does not match the agreed specifications.
2.If the product consists of used video tapes, discs, or software.
3.If the product consists of newspapers, magazines, publications, books, or similar written materials.
4.If the product has a defect due to consumer misuse.
5.If the contract involves the provision of accommodation, transportation, or catering services.
6.If the contract involves the purchase of software downloads over the internet.
Return Policy
1.Without prejudice to the agreed and statutory warranty provisions, the consumer has the right to terminate the contract and return the product within seven days from the date of receiving the product. After this period, the product cannot be returned.
2.To return the product, it must be in perfect condition and unused, and the consumer must not have benefited from it. The store has the right to inspect the product before accepting the return to verify its condition.
3.The consumer bears the costs associated with the return process. For international returns, the consumer bears the full shipping costs and is responsible for delivering the product to the shipping company.
•In the case of defects or errors, the consumer will be compensated.
Returns are not allowed in the following cases:
1.If the product was custom-made at the consumer’s request or according to specifications defined by the consumer, unless it has defects or does not match the agreed specifications.
2.If the product consists of used video tapes, discs, or software.
3.If the product consists of newspapers, magazines, publications, books, or similar written materials.
4.If the product has a defect due to consumer misuse.
5.If the contract involves the provision of accommodation, transportation, or catering services.
6.If the contract involves the purchase of software downloads over the internet.
